Refunds and cancellations

The policy in plain words: the $49 project has a 14-day money-back guarantee, and the monthly plan cancels any time. Here is exactly how each works.

The $49 single project: 14-day money-back

Ask within 14 days of the purchase and we refund it in full, no questions asked. Ask from the email address on your account - the contact form with the topic set to "Refund request" works, and so does a plain email to support@bespokewoodcraftstudio.com.

The refund goes back to the payment method you used; the card credit typically shows up in 5 to 10 business days. When a single-project purchase is refunded, the paid access that came with it ends - your projects stay saved and readable, the same as at the end of a trial.

The monthly subscription: cancel any time

Cancel yourself from account settings: open "Manage billing" and cancel online. Cancelling stops the next charge; your access continues to the end of the month you already paid for, and we do not refund partial months. If you would rather we do it, write to us and we will cancel it for you and confirm by email.

Outside the window

We may grant refunds beyond this policy at our discretion - if something went wrong, ask. A short note about what happened is all we need.

The formal version

This page and the Terms, section 7 say the same thing; the Terms are the formal record. Whatever we publish, we honor exactly.